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Capacity for Change: Designing a Public Service Built to Deliver

About the Capacity for Change Project

Canada wants to do big things fast. The question is whether our public institutions are capable of delivering.

What is state capacity?

State capacity is essentially the government’s ability to get things done. It’s the “how” of government — the back kitchen that ensures policies and services are delivered. This ranges from administering employment insurance, pension plans and tax credits to delivering Indigenous healthcare, conducting environmental assessments, and implementing economic and public health policies.

Why it matters 

Largely hidden from public view, state capacity directly influences the government’s ability to deliver on its commitments. 

Canada’s federal public service and its processes have come under scrutiny for not being able to efficiently execute government priorities, anticipate and adapt to challenges, and deliver services to citizens—making questions of state capacity increasingly urgent at a time of geopolitical uncertainty, technological disruption and declining public trust.  

As the current Liberal government aims to “build big and build fast,” the public service faces growing pressure to deliver ambitious projects quickly in a world where problems are complex and change by the day. How can the public service adapt to meet the moment and deliver effective solutions at speed?

What we’re doing 

Our research project investigates the barriers to state capacity and will culminate in research-backed recommendations from leading experts aimed at improving federal government operations. The capacity of the public service will shape Canada’s ability to respond to and withstand today’s geopolitical, technological and climate-related pressures. 

Areas of focus: 

  • Modernizing data management
  • Improving service delivery to Indigenous communities
  • Addressing human resources obstacles
  • Building the government’s digital capacity
  • Strengthening policy capacity
  • Modernizing technology procurement
  • Increasing performance and productivity within the public service
  • And more 

Canadians not confident public service is prepared for the future

New survey findings suggest Canadians see cracks in the machinery of government. Repairing them is critical to Canada's economic ambitions. […]

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Project team

Jennifer Ditchburn

President and Chief Executive Officer, Institute for Research on Public Policy

Jennifer Robson

Visiting Scholar and Associate Professor of Political Management, Carleton University

Maya Lach-Aidelbaum

Research Associate

Related research

Resilient Institutions: Learning from Canada’s COVID-19 Pandemic

Charles Breton, Ji Yoon Han, David McLaughlin and Caroline Woodward
from The Centre

The machinery of government, explained. Track what’s happening across the federal public service and why it matters.

Funders

This project was made possible in part thanks to support from the Max Bell Foundation and the Metcalf Foundation. The IRPP is an independent think tank, and retains control over the scope, methodologyconclusions and recommendations of our work. 

Jennifer Ditchburn

President and Chief Executive Officer

Jennifer Robson

Visiting Scholar; Associate professor of political management, Carleton University

Maya Lach-Aidelbaum

Research Associate

Maya Lach-Aidelbaum is a communications specialist with experience spanning research communication, higher education and broadcast journalism. She is currently supporting the IRPP’s Capacity for Change Project as a Research Associate. Previously, she worked as a Writer and Coordinator for Research and Graduate Communications at Concordia University, where she highlighted key research through stories accessible to a broad audience. Before that, she worked as a reporter and associate producer at CBC News across Montreal, Toronto and Whitehorse, including on Quirks and Quarks, Canada’s leading science radio show.

She is currently completing a Master of Arts in Media Studies from Concordia University, where her research-creation project explores the politics of sleep and insomnia through documentary. Maya holds a Bachelor of Arts in Journalism with a minor in Women’s Studies from Concordia University.